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WE'VE GONE RFID

Radio Frequency IDentification: a technology that uses electronic tags in/on objects to relay identifying information to an electronic reader by means of radio waves. Our Lift Tickets and Season Passes utilize this technology for access to chairlifts. Each RFID card contains a number unique to you; as you approach the gates at each lift our system will read your RFID card and once validated, open the gate allowing you to pass through and load the lift.

Why did Monarch switch to RFID?

First and foremost, it gives hands-free access to our lifts. Additionally, once you have the RFID Lift Card you can reload additional days to it online on our website (up to the evening before you want to use it), eliminating the need to stop at the ticket window.  Upon arrival, you head straight to the lifts! The RFID Lift Card lasts multiple seasons.  This way you can simply reload your ticket or pass and use it season after season. So don’t throw it away.

What Information is stored on RFID cards?

Our RFID cards do not store any personal information beyond your name and photo for season pass holders. Each RFID card contains a randomly generated number that is associated with your account in our secure database.

Can I use an RFID card from another ski area?

Every RFID card is unique to the specific ski resort or destination database where you received the RFID card.  Other RFID cards will not work at Monarch, and vice-versa.

Can an RFID card track me?

No, our RFID cards cannot track you. Our RFID cards and gates only have a read range of roughly 10 inches.

Is RFID dangerous or harmful?

Our RFID gates are below a mobile phone and Wi-fi router on the electromagnetic spectrum. An RFID antenna only emits at low frequency for about 10 milliseconds to get a read from the card. Only 1 antenna in a bank of gates is ever emitting RF at a time due to multiplexing and an outdoor environment allows for waves to dissipate, so this is considered very low exposure. This emission level in outdoor environment is well below what WiFi produces in an indoor space. 

Can I reload tickets onto my card?

If you have a lift ticket RFID card with the horizontal image, yes you can. Lift tickets cannot be reloaded onto season passes nor one-time use lift ticket cards that have a vertical image.

If you are reloading a ticket that does not require validation* you can purchase online: go to www.skimonarch.com/tickets/ and click on the blue “RELOAD EXISTING RFID CARD” to reload tickets onto your card using the WTP number printed on the card.  Tickets can be purchased online up to midnight the night before your visit.  Reloaded tickets must have an associated date – no random days can be reloaded.  Once you receive your confirmation email, the card is then loaded for the date you chose and you can go straight to the lifts (don’t forget your card!).  Day-of tickets can be purchased at the ticket windows.

*Ticket items requiring validation need to be reloaded at the ticket windows.  This includes Partner resort tickets, Military tickets, Migration tickets, Child or Super-Senior tickets or when using any voucher or coupon for a ticket.

How do I reload tickets onto my card?

Go to www.skimonarch.com to purchase and reload tickets onto your lift ticket RFID card using the WTP number printed on the card.  Tickets can be purchased up to midnight the night before your visit or at the ticket window for day-of use.  Reloaded tickets must have an associated date – no random days can be reloaded.  *Ticket items requiring validation need to be reloaded at the ticket windows. 

What happens if I lose my card?

If you reloaded your lift ticket card and then forgot it, go to the ticket window for a new RFID card ($5) – the ticket you reloaded on your forgotten card will be moved to the new card.

If you lost your lift ticket RFID card, you’ll need a new one ($5). You can purchase a lift ticket online as though it’s your first visit or do so at the ticket windows when you come visit.

If you forget your season pass RFID card, go to the Guest Services desk for a “I forgot my season pass” lift ticket. The first time you do this, the ticket is free.  There will be a $5 fee for additional occurrences.

If you lose your season pass, go to the Guest Services desk for a new one. There is a $20 fee for pass replacement.

Where do I keep my card in when going through the gates?

The glass-like panel on the left side of the lift gate is the reader. Keep your RFID card in a left side pocket below your shoulder and above your knee.  If you have a pocket on your left jacket sleeve or a left chest pocket, that works well.  Short people and small children should keep their card at a higher location on their person.*  The sport shop sells plastic pockets that attach to the goggle band around the helmet (great for kids).

*Do not carry your RFID card in your wallet when going through gates.  Nor should there be anything else in the pocket your card is in, such as credit cards, other RFID cards, cellphone, metal clips…etc. as they can interfere with the readability of your card.

Will RFID cards interfere with cell phones, credit cards or other RFID products?

No. However, you should keep your RFID card in a pocket by itself to prevent interference with our gates reading the RFID card.

I reloaded a ticket onto my card; do I need to stop at the ticket window?

No. If you reloaded a ticket to your RFID card online with the correct date, you can go straight to the lifts.

Can I carry multiple Monarch RFID cards through the RFID gates, such as my child's card?

No. Carrying multiple Monarch RFID cards can affect their readability. You should carry only one RFID card through the lift access gates, and that RFID card should be yours.

Can other people use my card?

No, as always, passes and tickets are not transferable. Your name (and photo if a season passholder) is attached to your card and only you can use it.  Violation of this policy will result in loss of ticket or pass.

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Can I punch a hole in my RFID card?

Holes or other physical alterations made to RFID cards can damage the RFID antenna or connections in the card and it will not work properly. If your RFID Card is damaged, a replacement fee will be charged.

Can a magnet destroy my RFID card?

Magnets have no effect on the RFID cards.

Can a RFID chip survive a trip through the washing machine or dryer?

Yes, although not recommended.

You took my photo, but it does not appear on my pass.

While we require a photo on file for all season pass holders, you won’t see your photo on your RFID card as you would have for past season passes. Instead, we see your photo at our RFID gates to validate that you’re using your actual pass.

Can I get a pass with my photo on it?

You can purchase a commemorative pass with your photo on it for $10 at the Guest Services desk, however, it is not a valid season pass – for souvenir use only. 

Can I use the RFID card I have next season?

If you have a 2021-2022 lift ticket RFID card, you can use it to reload tickets in future seasons.

If you have a 2021-2022 season pass RFID card, you can renew your season pass for next season on the same card.

You took my photo, but it does not appear on my pass.

While we require a photo on file for all season pass holders, you won’t see your photo on your RFID card as you would have for past season passes. Instead, we see your photo at our RFID gates to validate that you’re using your actual pass.

You can purchase a commemorative pass with your photo on it for $10 at the Guest Services desk, however, it is not a valid season pass – for souvenir use only.

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Monarch Mountain is an equal opportunity provider and operates under a special use permit with the Pike San Isabel National Forest.
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